To ensure a safe, trusted, and spam-free experience for all our users, we have implemented specific security measures, including restricting trial users from sending emails, rate-limiting email sends for paid accounts, and blocking certain keywords from email content. Here’s an overview of why these measures are in place and how they benefit you. Paid accounts rate limits are typically high; however, if you need to increase your limit, please contact us.

1. Protecting Our Users from Spam and Harmful Content

Our top priority is to ensure that our platform remains secure and free from harmful, misleading, or unwanted content. Unfortunately, spam, phishing, and scam messages are common online threats that can compromise user safety and data security. To mitigate these risks, we have adopted several security protocols to prevent malicious content from reaching inboxes.

Keyword Filtering: We block certain keywords that are often used in scams, phishing attempts, or other harmful messages. This filtering helps protect recipients from potentially harmful or distressing content.

Rate Limiting: By limiting the number of emails that can be sent within a certain period, we reduce the likelihood of accounts being misused for spam or other unwanted content, ensuring a safer platform for everyone.

2. Trial User Limitations

To prevent misuse by temporary accounts, trial users are restricted to sending a maximum of 50 emails during our trial period. While the majority of trial users use our platform responsibly, this precautionary measure helps protect existing users from spam or harmful messages often sent from new, unverified accounts.

Benefits of Trial User Limitations:

• Helps identify genuine users who value our services.

• Reduces the risk of unwanted content from unverified accounts.

• Ensures that only trusted, verified users can access our email-sending features.

3. Rate Limiting for Paid Accounts

For our valued paid users, we implement rate limiting to prevent any single account from sending an excessive number of emails in a short period. This measure helps protect the platform’s reputation and ensures a better user experience for everyone.

How Rate Limiting Works:

• We set a specific cap on the number of emails that can be sent in a given timeframe.

• This limit ensures that our platform isn’t used for bulk spam, protecting your account’s reputation and maintaining platform integrity.

• Rate limits prevent issues like email providers flagging accounts due to high-volume sends.

4. Why We Use Keyword Blocking

To further protect users, we have implemented keyword filters and advanced NLP analysis that prevent emails with potentially harmful content from being sent. Certain keywords or phrases often associated with unwanted or harmful messages trigger these filters, helping us stop these messages before they reach a recipient.

This measure protects recipients from harmful or distressing emails, supports a safer online community, and ensures a more positive experience on our platform.

5. What If You Experience an Issue?

If a legitimate email is blocked due to keyword filtering or rate limits, please reach out to our support team. We’re here to help and can review your account if any issues arise due to these security protocols.

6. What to Do If You Feel You’ve Received a Spam Message

If you receive an email sent via our domains that you suspect may be spam, follow these steps:

• Do not respond: Avoid engaging with the sender or providing any information.

• Delete the email: Delete the email from your inbox.

• Contact support: If the message seems threatening or suspicious, reach out to our support team for assistance. We’re here to help and can review the message to ensure your security.

These actions help us monitor and address any spam-related issues promptly, while also enhancing our ability to protect all users.